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Introduction to Hospitality is a lively, comprehensive survey of the world's largest industry - hospitality. Students explore the vibrant inner workings of each hospitality segment, including hospitality and lodging; beverages, restaurants, and managed services; tourism, recreation, attractions, clubs, and gaming; assemblies, events, and attractions; and managerial areas of the hospitality industry. The 8th Edition highlights a range of issues shaping the future of each segment of the hospitality industry.
作者簡介
John R. Walker
現職：University of South Florida
PART I: INTRODUCING HOSPITALITY AND LODGING
Ch 1 Introducing Hospitality
Ch 2 The Hotel Business
Ch 3 Rooms Division
Ch 4 Hotel Food and Beverage
PART II: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES
Ch 5 Beverages
Ch 6 The Restaurant Business
Ch 7 Restaurant Management
Ch 8 Managed Services
PART III: TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING
Ch 9 Tourism
Ch10 Recreation, Attractions, and Clubs
Ch11 Gaming Entertainment
PART IV: ASSEMBLIES, EVENTS, AND ATTRACTIONS LEADERSHIP, AND MANAGEMENT
Ch12 Meetings, Conventions, and Expositions
Ch13 Special Events
Ch14 Leadership and Management
PART V: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY
Ch15 Planning
Ch16 Organizing
Ch17 Communication and Decision Making
Ch18 Control
