Matching Supply With Demand: An Introduction to Operations Management(4版)

　　The fourth edition has benefited drom the comments and and suggestions from students, faculty, and practitioners from around the wrod.The implemented changeds can be divided unte three categories: an update of dataand caes examples, the additionof two chapters related to content that was not previously covered in the book, and an overall streamliningof the exposition of the existing content.The word has changed again between this and the previous edition . Ride sharing, apartment sharing, and electric vehicles were not yet a thing“back then.”Consequently, we have updated data and examples to try to maintain the timeliness of the content.

作者簡介

Gerard Cachon

　　現職：The Wharton School, University of Pennsylvania

Christian Terwiesch

　　現職：The Wharton School, University of Pennsylvania

Ch 1 Introduction
Ch 2 The Process View of the Organization
Ch 3 Understanding the Supply Process: Evaluating Process Capacity
Ch 4 Estimating and Reducing Labor Costs
Ch 5 Batching and Flow Interruptions: Setup Times and the Economic Order Quantity Model
Ch 6 The Link between Operations and Finance
Ch 7 Quality and Statistical Process Control
Ch 8 Lean Operations and the Toyota Production System
Ch 9 Variability and Its Impact on Process Performance: Waiting Time Problems
Ch10 The Impact of Variability on Process Performance: Throughput Losses
Ch11 Scheduling to Prioritize Demand
Ch12 Project Management
Ch13 Forecasting
Ch14 Betting on Uncertain Demand: The Newsvendor Model
Ch15 Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity
Ch16 Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model
Ch17 Risk-Pooling Strategies to Reduce and Hedge Uncertainty
Ch18 Revenue Management with Capacity Controls
Ch19 Supply Chain Coordination