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書特點以板塊設計為主，分為旅遊服務英語——包括導遊英語、酒店英語和會展英語，其次為景區旅遊英語；最後為中國社會與文化介紹。每單元內容包括五部分；單元目標、介紹明確工作職責、以1～2個對話及情景對話練習，並附有涵蓋該對話的主要專業知識內容的情景對話填空、翻譯練習及寫作短文閱讀則為該課主題內容的擴展為拓展相關知識內容列出相關網址以便於學生學習和查閱。
Part One Tour Guide English
Unit 1 Meeting the Guests at the Airport 3
Section 1 Introduction 3
Section 2 Dialogues 4
Dialogue 1 Meeting a Guest at the Lobby of the Airport 4
Dialogue 2 Meeting the Guests at the Exit of the Airport 4
Section 3 Exercises 6
Section 4 Extensive Reading 8
Unit 2 Helping with Accommodation 9
Section 1 Introduction 9
Section 2 Dialogues 10
Dialogue 1 Helping the Tour Group to Check in at the Hotel 10
Dialogue 2 Accompanying the Guest to Check in at the Hotel 10
Section 3 Exercises 12
Section 4 Extensive Reading 14
Unit 3 Talking About the Itinerary 15
Section 1 Introduction 15
Section 2 Dialogues 16
Dialogue 1 Discussing the Itinerary 16
Dialogue 2 Discussing a Change in the Itinerary 16
Section 3 Exercises 17
Section 4 Extensive Reading 19
Unit 4 On the Way to the Scenery 21
Section 1 Introduction 21
Section 2 Dialogues 22
Dialogue 1 On the Way to Hailuogou Glacier 22
Dialogue 2 On the Way to Mt. Emei 23
Section 3 Exercises 25
Section 4 Extensive Reading 27
Unit 5 Dealing with Complaints 28
Section 1 Introduction 28
Section 2 Dialogues 29
Dialogue 1 Complaining About the Service of the Hotel 29
Dialogue 2 Complaining About the Service of a Restaurant 30
Section 3 Exercises 31
Section 4 Extensive Reading 32
Unit 6 Dealing with Emergencies 34
Section 1 Introduction 34
Section 2 Dialogues 35
Dialogue 1 A Guest????s Passport Is Lost 35
Dialogue 2 A Guest Is Lost 36
Section 3 Exercises 38
Section 4 Extensive Reading 39
Part Two Hotel English
Unit 1 The Front Office 43
Section 1 Introduction 43
Section 2 Dialogues 44
Dialogue 1 Reservation 44
Dialogue 2 Check in Services 45
Section 3 Exercises 48
Section 4 Extensive Reading 50
Unit 2 The Housekeeping Department 52
Section 1 Introduction 52
Section 2 Dialogues 53
Dialogue 1 Cleaning the Room 53
Dialogue 2 Room Service 54
Section 3 Exercises 56
Section 4 Extensive Reading 59
Unit 3 The Food and Beverage Department 60
Section 1 Introduction 60
Section 2 Dialogues 61
Dialogue 1 Receiving the Dinner 61
Dialogue 2 Special Chinese Food 62
Section 3 Exercises 65
Section 4 Extensive Reading 66
Unit 4 Business Center 68
Section 1 Introduction 68
Section 2 Dialogues 69
Dialogue 1 Ticket Services 69
Dialogue 2 Sending a Fax 70
Section 3 Exercises 73
Section 4 Extensive Reading 74
Unit 5 The Health and Recreation Club 76
Section 1 Introduction 76
Section 2 Dialogues 77
Dialogue 1 At the Health Center 77
Dialogue 2 At Beauty Salon 78
Section 3 Exercises 81
Section 4 Extensive Reading 83
Part Three MICE English
Unit 1 Conference Services 89
Section 1 Introduction 89
Section 2 Dialogues 90
Dialogue 1 Reserving a Conference Room 90
Dialogue 2 Registering at a Conference 91
Section 3 Exercises 93
Section 4 Extensive Reading 95
Unit 2 Expo Services 96
Section 1 Introduction 96
Section 2 Dialogues 97
Dialogue 1 Discussing the Preparation Work for the Exhibition 97
Dialogue 2 Application & Booth Reservation 97
Section 3 Exercises 100
Section 4 Extensive Reading 101
Unit 3 Trade Fairs 103
Section 1 Introduction 103
Section 2 Dialogues 104
Dialogue 1 Visiting a Showroom 104
Dialogue 2 Introducing Oolong Tea 105
Section 3 Exercises 108
Section 4 Extensive Reading 109
Unit 4 Incentive Travel 111
Section 1 Introduction 111
Section 2 Dialogues 112
Dialogue 1 Announcing a Schedule 112
Dialogue 2 Arranging for an Incentive Travel 112
Section 3 Exercises 116
Section 4 Extensive Reading 117
Part Four Scenic Spot English
Unit 1 Dujiangyan Irrigation Project 121
Section 1 Introduction 121
Section 2 Dialogues 122
Dialogue 1 Visiting Dujiangyan Irrigation Project 122
Dialogue 2 Visiting Li Dui Park 123
Section 3 Exercises 127
Section 4 Extensive Reading 128
Unit 2 Mt. Qingcheng 129
Section 1 Introduction 129
Section 2 Dialogues 130
Dialogue 1 Talking About Taoism 130
Dialogue 2 Visiting Shangqing Temple 131
Section 3 Exercises 134
Section 4 Extensive Reading 135
Unit 3 Leshan Giant Buddha 136
Section 1 Introduction 136
Section 2 Dialogues 137
Dialogue 1 A Panoramic View of Leshan Giant Buddha 137
Dialogue 2 Leshan Giant Buddha 139
Section 3 Exercises 142
Section 4 Extensive Reading 143
Unit 4 Mt. Emei 144
Section 1 Introduction 144
Section 2 Dialogues 145
Dialogue 1 Wannian Temple 145
Dialogue 2 The Golden Summit 146
Section 3 Exercises 149
Section 4 Extensive Reading 149
Unit 5 Jiuzhaigou Valley 151
Section 1 Introduction 151
Section 2 Dialogues 153
Dialogue 1 The Shuzheng Lakes 153
Dialogue 2 Nuorilang Falls 154
Section 3 Exercises 157
Section 4 Extensive Reading 158
Part Five Chinese Society and Culture
Unit 1 An Overview of China 161
Section 1 Introduction 161
Section 2 Dialogues 163
Dialogue 1 How Many Wonders Does China Boast? 163
Dialogue 2 Chengdu — A Charming and Liveable City 164
Section 3 Exercises 166
Section 4 Extensive Reading 167
Unit 2 Main Religions in China 168
Section 1 Introduction 168
Section 2 Dialogues 170
Dialogue 1 Talking About China????s Buddhism 170
Dialogue 2 The Taoist Temple and the Five-Peck Rice Sect 171
Section 3 Exercises 173
Section 4 Extensive Reading 174
Unit 3 Traditional Chinese Festivals 175
Section 1 Introduction 175
Section 2 Dialogues 180
Dialogue 1 The Legend of Mid￣autumn Festival — The Archer and the Suns 180
Dialogue 2 Guessing Riddles — The Traditional Activity of
the Lantern Festival 181
Section 3 Exercises 183
Section 4 Extensive Reading 184
Unit 4 Chinese Cuisine 186
Section 1 Introduction 186
Section 2 Dialogues 188
Dialogue 1 Ordering Sichuan Food at a Restaurant 188
Dialogue 2 Tasting Beijing Roast Duck 189
Section 3 Exercises 191
Section 4 Extensive Reading 192
Unit 5 Chinese Art 193
Section 1 Introduction 193
Section 2 Dialogues 197
Dialogue 1 Talking about Kung Fu Movies 197
Dialogue 2 At a Souvenir Shop 198
Section 3 Exercises 200
Section 4 Extensive Reading 201
Unit 6 Traditional Chinese Medicine 203
Section 1 Introduction 203
Section 2 Dialogues 205
Dialogue 1 How to Keep Colds away 205
Dialogue 2 Talking About Chinese Medicine 206
Section 3 Exercises 208
Section 4 Extensive Reading 209
Appendix Useful Vocabulary for Hotel English 211
Reference 224
