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The material delivers “rigor and relevance” while always focusing on “real operations, real simple”. Content is timely in large part because this book will not be an updated version of a text written 20-30 years ago. Consider how much the world of operations has changed over the last 30 years, from the explosion of the Internet, the dominance of services and the rise of China.
The book is divided into parts and each part has multiple chapters. The first chapter in each part is written without any technical math. The goal of this chapter is to provide the major ideas contained within the part in a manner accessible to anyone, from a busy CEO, to an undergraduate student who knows nothing about statistics or balance sheets. The remaining chapters within each part include the math tools that are the focus of many exam questions. Furthermore, the complexity of math increases as the reader advances through the book. For example, knowledge of statistics is needed only in the later parts.
作者簡介
Gerard Cachon
現職：The Wharton School, University of Pennsylvania
Christian Terwiesch
現職：The Wharton School, University of Pennsylvania
Ch 1 Introduction to Operations Management
Ch 2 Introduction to Processes
Ch 3 Process Analysis
Ch 4 Process Improvement
Ch 5 Process Analysis with Multiple Flow Units
Ch 6 Learning Curves
Ch 7 Process Interruptions
Ch 8 Lean Operations and the Toyota Production System
Ch 9 Quality and Statistical Process Control
Ch10 Introduction to Inventory Management
Ch11 Supply Chain Management
Ch12 Inventory Management with Steady Demand
Ch13 Inventory Management with Perishable Demand
Ch14 Inventory Management with Frequent Orders
Ch15 Forecasting
Ch16 Service Systems with Patient Customers
Ch17 Service Systems with Impatient Customers
Ch18 Scheduling to Prioritize Demand
Ch19 Project Management
Ch20 New Product Development
