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1.The latest thinking in operations management: Drawing from cutting edge research findings, this edition addresses the concept that not all current practices such as Six Sigma and Lean fit all organizations. This contingency approach fits the structure of the organization to its internal and external environments. Behavioral operations management as it affects the bullwhip effect in supply chains and forecasting decisions is also covered.
2.Updated case studies: Five new cases have been added and eleven existing cases have been revised to include current information. The new cases deal with operations strategy at Galanz, the Paediatric Orthopaedic Clinic at Children¿s Hospital of Western Ontario, the Mount Rundle Hotel Banff, Mattel¿s toy recall, and supply chain management and Pyrex. Additionally, in this edition, a briefing case tied to the Littlefield Technologies simulation is included, which can be easily assigned to students in preparation for playing the simulation.
3.Operations Leader boxes have been added or revised to include global and service examples, including 3M Canada, Apple iPhone, Autozone, BMW, Boeing, Brazilian Football Confederation, Harrah¿s Cherokee Casino & Hotel, New Balance, Starbucks, Target Corporation, and the U.S. Environmental Protection Agency.
4.A unified decision framework organizes the material by grouping decisions into four categories: process, quality, capacity, and inventory. This framework makes it easy for students to understand the decision role of operations in relation to functions such as marketing and finance.
5.The book provides 16 case studies including three Ivey cases, two Stanford cases, and a Darden case intended to strengthen problem formulation skills and illustrate the concepts presented in the text.
作者簡介
Roger G. Schroeder
現職：University of Minnesota
Susan Meyer Goldstein
現職：University of Minnesota
M. Johnny Rungtusanatham
現職：The Ohio State University
PART I: INTRODUCTION
Ch1 The Operations Function
Ch2 Operations and Supply Chain Strategy
Ch3 Product Design
PART II: PROCESS DESIGN
Ch4 Process Selection
Ch5 Service Process Design
Ch6 Process-Flow Analysis
Ch7 Lean Thinking and Lean Systems
PART III: QUALITY
Ch8 Managing Quality
Ch9 Quality Control and Improvement
PART IV: CAPACITY AND SCHEDULING
Ch10 Supply Chain Management
Ch11 Forecasting
Ch12 Capacity Planning
Ch13 Scheduling Operations
Ch14 Project Planning and Scheduling
PART V: INVENTORY
Ch15 Independent Demand Inventory
Ch16 Materials Requirements Planning and ERP
PART VI: CASE STUDIES
