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Interpersonal Skills in Organizations takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organizations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors' preferences and students' needs. The emphasis in this edition focuses on making the text more current along with making the text pedagogically effective for students and instructors.
作者簡介
Suzanne C. de Janasz
現職：Geore Mason University
Karen O. Dowd
現職：Simon Business School, University of Rochester, New York
Beth Zuech Schneider
現職：McColl School of Business, Queens University of Charlotte, North Carolina
PART I: INTRAPERSONAL EFFECTIVENESS: UNDERSTANDING YOURSELF
Ch 1 Journey into Self-awareness
Ch 2 Self-disclosure and Trust
Ch 3 Establishing Goals Consistent with Your Values and Ethics
Ch 4 Self-Management
PART II: INTERPERSONAL EFFECTIVENESS: UNDERSTANDING AND WORKING WITH OTHERS
Ch 5 Understanding and Working with Diverse Others
Ch 6 Listening and Nonverbal communication
Ch 7 Communicating Effectively
Ch 8 Persuading Individuals and Audiences
PART III: UNDERSTANDING AND WORKING IN TEAMS
Ch 9 Negotiation
Ch10 Building Teams and Work Groups
Ch11 Managing Conflict
Ch12 Achieving Business Results through Effective Meetings
Ch13 Facilitating Team Success
Ch14 Making Decisions and Solving Problems Creatively
PART IV: LEADING INDIVIDUALS AND GROUPS
Ch15 Effective and Ethical Use of Power and Influence
Ch16 Networking and Mentoring
Ch17 Coaching and Providing Feedback for Improved Performance
Ch18 Leading and Empowering Self and Others
Ch19 Project Management
