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不同於一般的日常會話，職場英文更加注重禮節與措辭。如何跨越語言障礙、善用語言的力量，適切表達自己的意見、溝通無礙，是晉升職場英文王的一大重點。
本書針對上班族，提供專業實用的職場英語。並配合TOEIC範圍，列出各種職場情境，提供對話、實用例句、單字 / 片語、聽力練習等單元，幫助上班族溝通管道順暢、順利達成任務，且培養TOEIC應試之基本實力。程度約為中級至中高級，適合一般上班族或大專院校相關課程使用。
書中更提供各式辦公室相關設備的英文用法，搭配實物彩圖，如蒞職場實境，能增進學習興趣並加強記憶連結。Do a Good Job，提升你自己的競爭力，就從現在開始！
Let's Talk Shop! Everyday Office English is an essential guide to language about daily operations in the office.
This book is comprised of 65 units that cover the daily needs of office staff. Every unit is divided into four parts—Conversation, Sample Sentences, Key Terms, and Review Questions. Through these sections you will learn the common expressions for various situations and acquire the proper usage .
Practical illustrations related to the topics are also included to assist you in enlarging your vocabulary and helping you achieve better comprehension. You will be fully equipped with the language you need for an English-language office. Enjoy talking shop!
作者簡介
Michelle Witte
Michelle Witte began her career as a writing and communication specialist in the United States before deciding to focus on English language instruction. She has had extensive experience in teaching English to adults in Asia.
Chapter 1 Learning About Your Job 認識工作
Unit 1 Arriving at a new job 新人報到
Unit 2 Welcoming and introducing the newcomer 歡迎與介紹新人
Unit 3 Meeting your new boss or supervisor 會見老闆 / 上司
Unit 4 Learning about your office 認識辦公室環境
Unit 5 Learning about locations near your office 認識公司週遭環境
Unit 6 Learning about your company’s organization 認識公司組織
Unit 7 Asking/answering questions about your duties at work 職務詢問與說明
Chapter 2 Communication in the Office 公司內部連絡
Unit 8 Greetings and small talk in the office 辦公室內的基本問候語
Unit 9 Telephone etiquette 電話禮儀
Unit 10 Taking messages 處理留言
Unit 11 Taking a day off 請假
Unit 12 Explaining reasons for being late 說明遲到原因
Unit 13 Email correspondence within the company 對內電子郵件的連絡
Unit 14 Setting up a meeting 會議準備事項
Unit 15 Applying for stationery 申請文具
Unit 16 Making requests related to your work and asking for permission 提出公務申請並請求批准
Chapter 3 Using Office Appliance硬體設備之使用
Unit 17 Using a fax machine 傳真機的使用
Unit 18 Using a copy machine 影印機的使用
Unit 19 Basic computer functions 電腦的基本功能
Unit 20 Computer: FTP and networks inside the company 電腦：內部網路與資源共享
Unit 21 Using the Internet 網路的使用
Unit 22 Using instant messengers for correspondence通訊軟體的使用
Unit 23 Using a Printer 印表機的使用
Unit 24 Using Email 電子郵件的使用
Unit 25 Viruses and Troubleshooting 電腦中毒與問題處理
Chapter 4 Discussions, Meetings, Proposals 工作事務
Unit 26 Making proposals in a meeting 在會議中提出意見
Unit 27 Running a meeting 主持會議
Unit 28 Discussing marketing strategy (plan) 討論行銷策略
Unit 29 Proposing a new project 提出企劃案
Unit 30 Presenting a new product 介紹新產品
Unit 31 Discussing solutions to a problem 討論問題的解決方案
Unit 32 Discussing a mistake 討論工作疏失
Unit 33 Accepting criticism and taking responsibility 面對批評與承擔責任
Unit 34 Distribution of work and responsibilities 責任歸屬與工作分配
Unit 35 Feeling overworked and making complaints 工作過量與抱怨
Unit 36 Working overtime 加班
Chapter 5 Outside Correspondence and Contact 對外的連絡
Unit 37 Contacting by email 電子郵件的往來
Unit 38 Contacting by fax 傳真的往來
Unit 39 Making appointments with customers on the phone 以電話與客戶預約會面
Unit 40 A lunch meeting with customers 與客戶的餐會
Unit 41 Introducing and promoting your product’ 介紹與推薦公司產品
Unit 42 Describing and comparing products 形容與比較產品
Unit 43 Negotiating the price with customers與客戶議價
Unit 44 Making purchases and comparing prices 採購產品與比價
Unit 45 Accepting orders and shipping orders 接單與送貨
Unit 46 Making a deal with a customer 與客戶達成協議
Unit 47 Discussing contract terms 討論合約條件
Unit 48 Signing an official contract 簽署正式合約
Unit 49 Dealing with complaints from customers 處理客戶抱怨
Chapter 6 Personnel Matters 人事相關問題
Unit 50 Interviewing a job applicant 面試應徵者
Unit 51 Explaining the benefits of the company 說明公司福利
Unit 52 Negotiating the salary 交涉薪資
Unit 53 Hiring a new employee 聘用員工
Unit 54 Tax issues 稅務事宜
Unit 55 Insurance issues 保險事宜
Unit 56 A promotion 升遷
Unit 57 A change in personnel 人事異動
Unit 58 Resignation 辭職
Chapter 7 Socializing and Travel 社交與旅遊
Unit 59 A lunch gathering between colleagues 同事間的聚餐
Unit 60 Year end bonus 年終獎金
Unit 61 Staff outing 員工旅遊
Unit 62 Arranging a business trip 出差安排
Unit 63 Booking a hotel room 訂房
Unit 64 Confirming flights and booking air tickets 確認班機與訂機票
Unit 65 Renting a car or taking public transportation 租車或搭乘大眾運輸工具
