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Chapter 1 Introduction
Learning Target
1.知道不同餐廳類型及其英文名稱。
2.餐飲從業人員之英文職稱及其職掌。
3.餐廳樓層規劃及其內部空間英文名稱。
Conversation 1
Linda：Good morning. I'm the head waitress，Linda. Welcome to the Country Garden.
John：I'm John. Nice to meet you.
Linda： Before starting work，I'd like to introduce you to the manager，Mr. Lin.
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Linda：Here，s the manager，s office. Hi，Mary. Is Mr. Lin in？
Mary：Yes，he is.
Linda：Mary，this is John，the new bartender.
Mary：Nice to meet you，John.
John：Nice to meet you，too.
Linda：Good morning，Mr. Lin. Let me introduce the new bartender，John. He has an extensive background in serving at weddings，special events， and private parties.
Mr. Lin：Nice to meet you，John. Welcome aboard.
John：Nice to meet you，too. Thanks for the opportunity to work with you.
Mr. Lin：If you have any questions，don，t hesitate to contact me or Linda.
John：Thanks，I will.
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Linda：早安。我是領班，Linda。歡迎到鄉村花園餐廳。
John：我是John。很高興認識妳。
Linda：在開始工作前，我想先介紹餐廳經理林先生給你認識。
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Linda：這裡是經理的辦公室。嗨，Mary。請問林先生在辦公室嗎？
Mary：是的，他在。
Linda：Mary，這位是新來的調酒師，John。
Mary：很高興認識你，John。
John：我也很高興認識妳。
Linda：早安，林先生。容我介紹新來的調酒師，John。他在婚宴、特殊活動、私人宴會都有豐富的服務經驗。
林先生：很高興認識你，John。歡迎你加入我們的工作團隊。
John：我也很高興認識你。非常感謝有與你們共事的機會。
林先生：假如有任何問題，隨時和我或Linda聯絡。
John：謝謝，我會的。
Chapter 1 Introduction
Section 1：Types of restaurants
Section 2：Restaurant staff
Section 3：Restaurant floor plan
Chapter 2 Reservations
Section 1：Taking reservations by telephone
Section 2：Reservations not available
Section 3： Reconfirming a reservation
Section 4：Canceling a reservation
Chapter 3 Receiving & Seating Guests
Section 1：Welcoming and receiving guests
Section 2：Requesting guests to wait
Section 3：Seating guests
Chapter 4 At the Table
Section 1：Food service equipment
Section 2：Types of seasonings
Section 3：Setting the table
Chapter 5 Taking Orders
Section 1：Explaining the menu and recommending dishes
Section 2：Taking orders
Section 3：Ordering desserts
Chapter 6 Serving Meals
Section 1：Serving the appetizer/soup
Section 2：Serving the main course
Section 3：Checking on guests
Section 4：Cleaning tables after meal & serving the dessert
Section 5：Serving after-meal beverages
Chapter 7 Dealing with Complaints
Section 1：Handling food-related complaints
Section 2：Handling other complaints
Chapter 8 Paying the Bill
Section 1：Asking for the bill
Section 2：Explaining the bill
Section 3：Handling payments
Chapter 9 Breakfast and Lunch
Section 1：Breakfast
Section 2：Lunch
Chapter 10 Dinner at Specialty Restaurants
Section 1：Taiwanese / Chinese restaurants
Section 2：Japanese restaurants
Section 3：French / Italian restaurants
Section 4：Fast food restaurants
Chapter 11 Beverage Services
Section 1：Types of beverages
Section 2：Serving beer，aperitif，digestif and liqueur
Section 3：Serving coffee or tea
Section 4：Serving carbonated beverages
Appendix
Appendix Ⅰ：常用餐飲詞彙
Appendix Ⅱ：常見中式料理英譯
Answer Key
